_edited.jpg)
Shipping & Returns
Last Updated: 30 / 12 / 2025
This Shipping & Returns Policy applies to all purchases made on www.zushroom.com
, operated by Zushroom Farmtech Private Limited (“Company”, “we”, “us”, “our”).
By placing an order, you agree to the terms outlined below.
1. Shipping Policy
a) Shipping Coverage
We currently ship across India, subject to serviceability of courier partners.
Certain remote or high-risk pin codes may be restricted for perishable items.
b) Dispatch Timelines
Orders are typically dispatched within 1–3 working days after confirmation.
Dispatch timelines may vary for:
Mushroom spawn (batch-based production)
Fresh mushrooms (harvest-dependent)
Courses or kits (availability-based)
You will receive tracking details once the order is shipped.
c) Delivery Timelines
Estimated delivery time:
Fresh mushrooms & spawn: 1–4 days
Dried products & kits: 3–7 days
Delivery timelines are estimates and not guarantees.
d) Important Note on Perishables & Live Products
Mushroom spawn and fresh mushrooms are perishable and/or live biological products.
Delays due to courier, weather, strikes, or force majeure may affect quality.
We are not responsible for delays caused by logistics partners once the shipment is dispatched.
2. Shipping Charges
Shipping charges, if applicable, are calculated at checkout.
COD orders may attract additional handling charges.
3. Returns & Refunds Policy
a) Non-Returnable Items (IMPORTANT)
The following items are non-returnable and non-refundable, except in case of damage or incorrect delivery:
Fresh mushrooms
Mushroom spawn
Opened or used mushroom growing kits
Accessed online courses or digital content
This is due to the perishable, consumable, and biological nature of these products.
b) Eligible Cases for Replacement / Refund
You may request a replacement or refund only if:
You received a damaged product
You received an incorrect product
The package was tampered with during transit
c) Reporting Timeline
Issues must be reported within 24 hours of delivery.
Requests raised after this window will not be accepted.
d) Proof Requirement
To process your request, you must share:
Clear unboxing video (mandatory)
Photos of the damaged/incorrect product
Order ID and contact details
Requests without proper proof will be rejected.
e) Resolution Method
Approved cases may be resolved via:
Replacement, or
Refund to original payment method (7–10 working days), or
Store credit (at our discretion)
4. COD (Cash on Delivery) Orders
COD is subject to pin code availability.
We reserve the right to disable COD for certain products or locations.
Refusal of COD orders at delivery may result in future COD restrictions for the customer.
5. Cancellations
a) Order Cancellation by Customer
Orders can be cancelled only before dispatch.
Once dispatched, cancellation requests will not be accepted.
b) Order Cancellation by Company
We reserve the right to cancel orders due to:
Stock unavailability
Quality concerns
Suspected fraud or misuse
Logistic constraints
In such cases, a full refund will be issued if payment was received.
6. Incorrect Address / Delivery Failure
Customers are responsible for providing accurate shipping details.
Failed deliveries due to incorrect address or unavailability of recipient are not eligible for refund.
Re-shipping costs, if applicable, will be borne by the customer.
7. Contact for Shipping & Returns
For shipping or return-related queries, contact:
Zushroom Farmtech Private Limited
Website: https://www.zushroom.com
Email: suman@dasfarms.in